Shipping policy

Shipping Policy

Last updated: 01/04/2026

Thank you for shopping with The Pawfy, operated by Ticos LTD.

This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing Time

All of our products are made to order through our fulfillment partner.

Orders are typically processed within 2–5 business days before shipment. Processing times may vary depending on product type, order volume, and seasonal demand.

Please note that processing time is separate from shipping time.

Shipping Times

We currently ship to the following markets:

United States
United Kingdom

Estimated delivery times after dispatch are generally:

United States: 3–7 business days
United Kingdom: 2–5 business days

These delivery windows are estimates only and are not guaranteed. Delays may occur due to carriers, customs processing, holidays, weather conditions, or other circumstances outside our control.

Shipping Costs

We currently offer free shipping on eligible orders shipped to the United States, and United Kingdom.

Any shipping costs are already built into our pricing where applicable, so customers will not see a separate shipping charge at checkout for these supported markets.

International Shipping

At this time, our store is configured to sell primarily to the United States, and United Kingdom.

We do not guarantee shipping availability outside these markets.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, or similar fees may apply depending on the destination country and local regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow some time for tracking updates to appear after shipment.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please make sure your shipping information is correct, including:

Full recipient name
Street address and house/building number
Apartment, suite, or unit number where applicable
Correct city, postal/ZIP code, and country
Valid phone number if required by the carrier or destination country

Incomplete or incorrect shipping details may lead to delays, failed delivery attempts, or returned packages. Printify notes that address requirements vary by destination and that missing required information can result in the order being returned to sender.

Lost, Returned, or Undeliverable Orders

If an order is returned because of:

an incorrect or incomplete shipping address provided by the customer,
multiple failed delivery attempts,
or refusal of delivery,

we may offer reshipment, but additional charges may apply.

If your order appears to be lost in transit, please contact us at hi@thepawfy.com and we will review the case with our fulfillment and shipping partners.